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FOUNDRY

Install troubleshooting

The six issues we see most often, and the fix for each. If none of these match, email support@digitalinventorygroup.com.

Top install issues

  1. Issue 01

    Claude Code doesn't show Foundry tools

    Diagnosis
    JSON syntax error in ~/.mcp.json — missing brace or comma.
    Fix
    Validate the file with a JSON linter (or paste it into jsonlint.com), then restart Claude Code.
  2. Issue 02

    Terminal says: command not found: npx

    Diagnosis
    Node.js isn't installed (or it's behind PATH).
    Fix
    Install Node.js 20 LTS or 22 from nodejs.org, then re-open the terminal.
  3. Issue 03

    `unauthorized` error from `npx @dig-tools/mcp doctor`

    Diagnosis
    License key is wrong, was revoked, or was rotated.
    Fix
    Re-paste the key from your install email, or sign in to the dashboard and generate a new one.
  4. Issue 04

    `rate_limited` immediately after installing

    Diagnosis
    Free Optimizer is capped at 10,000 tool calls / month.
    Fix
    Wait until the next calendar month (UTC), upgrade to Starter, or buy an à la carte pack.
  5. Issue 05

    `pack_locked` on a tool you expected

    Diagnosis
    The tool belongs to a pack you don't have entitled at your tier.
    Fix
    Upgrade your tier or attach the pack à la carte from the pricing page.
  6. Issue 06

    Stub crashes on startup

    Diagnosis
    Node version is below 20 (Foundry doesn't support older Node).
    Fix
    Upgrade Node to 20 LTS or 22, then restart Claude Code.

Still stuck?

The fastest path to a human is email — we triage every Foundry install ticket within one business day.