Install troubleshooting
The six issues we see most often, and the fix for each. If none of these match, email support@digitalinventorygroup.com.
Top install issues
Issue 01
Claude Code doesn't show Foundry tools
- Diagnosis
- JSON syntax error in ~/.mcp.json — missing brace or comma.
- Fix
- Validate the file with a JSON linter (or paste it into jsonlint.com), then restart Claude Code.
Issue 02
Terminal says: command not found: npx
- Diagnosis
- Node.js isn't installed (or it's behind PATH).
- Fix
- Install Node.js 20 LTS or 22 from nodejs.org, then re-open the terminal.
Issue 03
`unauthorized` error from `npx @dig-tools/mcp doctor`
- Diagnosis
- License key is wrong, was revoked, or was rotated.
- Fix
- Re-paste the key from your install email, or sign in to the dashboard and generate a new one.
Issue 04
`rate_limited` immediately after installing
- Diagnosis
- Free Optimizer is capped at 10,000 tool calls / month.
- Fix
- Wait until the next calendar month (UTC), upgrade to Starter, or buy an à la carte pack.
Issue 05
`pack_locked` on a tool you expected
- Diagnosis
- The tool belongs to a pack you don't have entitled at your tier.
- Fix
- Upgrade your tier or attach the pack à la carte from the pricing page.
Issue 06
Stub crashes on startup
- Diagnosis
- Node version is below 20 (Foundry doesn't support older Node).
- Fix
- Upgrade Node to 20 LTS or 22, then restart Claude Code.
Still stuck?
The fastest path to a human is email — we triage every Foundry install ticket within one business day.